FREE SHIPPING ON ALL U.S. ORDERS OVER $75
ORDERING & BILLING
PROMO CODES
Only one offer may be redeemed at a time. NO TWO OFFERS OR PROMO CODES MAY BE COMBINED.
ADJUSTING YOUR ORDER
Once an order is submitted, you cannot make changes. This includes size changes, shipping information and promotional codes. Please contact us as soon as possible so we can stop the order from shipping to you. For assistance please email shop@katinusa.com
VIEWING ORDERS
You can view your orders online and check on their status by logging into your account.
IF YOU DO NOT RECEIVE CORRECT ITEM(S) OR ENTIRE ORDER
If an item that you ordered is not on the invoice that is received with your delivery, this means the item has gone out of stock. Our goal is to fill every order placed as quickly as possible. However, inventory is subject to change and any unavailable item will be canceled. We do not backorder any items and you will only be charged for the product that has been shipped to you. Please email shop@katinusa.com if you have not received a refund for an item or are missing a part of your order.
UPDATING ACCOUNT INFORMATION
You can update all your account info by logging into your account.
RETURNS & EXCHANGES
KATINUSA.COM RETURN POLICY
Changed your mind? For up to 30 days, we’ll gladly accept unworn, unwashed, or defective merchandise purchased on katinusa.com for return or exchange. If you wish to return or exchange an item(s), you can process them entirely online here, or you can email shop@katinusa.com with your order number/ proof of purchase and the item you wish to return/exchange. Katin will then email you a return shipping label to mail back the item(s). The return shipping cost will be deducted from your refund amount.
If you are shopping from France and wish to return, please contact shopfr@katinusa.com
We do not refund for shipping costs. We do not offer refunds for e-gift cards.
REFUNDS
Once we receive the item(s) within the allotted 30 days, we will then refund your original form of payment minus the return shipping cost. If you return your items after the 30-day limit we may be able to offer you Katin web-store credit.
EXCHANGE POLICY
We handle exchanges the same as returns. If you wish to exchange an item(s), please process it as a refund here, or email shop@katinusa.com with your order number and the name of the item you wish to exchange. Katin will then email you a return shipping label to mail back the item(s) free of charge. Once we receive the item, we will refund your original form of payment minus the shipping return cost. With that refund, you may then purchase your new item(s) or desired size.
Please note:If you requested an item for exchange that we no longer have available, we’ll process a return instead. If this should happen, you’ll receive a return email to notify you about the return.
SHIPPING AND DELIVERY
Purchased items will be shipped within 1-3 business days of the order.
Your order will be shipped Priority or First-Class USPS. Once shipped, orders are generally received within 3-5 business days. We do not ship on Saturdays, Sundays, or holidays. While we will do all we can to ensure your order is delivered on time, katinusa.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
You will be charged when your order has shipped. You will only be charged for the items that are shipped to you, along with the applicable shipping and tax charges. Orders are subject to verification and approval before shipping.
Once your order has shipped, you will receive an e-mail.
SHIPPING TRANSIT TIMES
All orders are shipped out of California. We do our best to ship orders promptly. Please be patient.
SHIPPING TRANSIT TIMES
All orders are shipped out of California. We do our best to ship orders promptly. Please be patient.
SHIPPING & HANDLING
DOMESTIC
Rates are based on your Zip Code/Postal Code. All orders within California will incur the current California sales tax. Orders do not ship until they have been fully processed. Unfortunately, UPS does not service P.O. Box or APO addresses.
CANADA & AUSTRALIA
International items ship in 5 business days excluding foreign customs processing.
Taxes will be included in your order however, no additional duties will be applied to your order upon checkout. Please refer to your country's local customs authority website for the latest updates on Value Added Tax (VAT) rates, customs tariffs and other fees. Kati USA, holds no responsibility for fees that are subjected by international authorities.
PLEASE NOTE: We do our best to keep Customs costs down, however customers shipping orders to destinations outside the United States are responsible for all taxes, duties, tariffs and fees in addition to adhering to all applicable customs laws and restrictions associated with the import of products into that country from the United States. Because these laws and fees can change over time, Katin USA encourages customers to check with the applicable Customs offices before placing an order. Kati USA does not add any of these fees to orders before checkout. Kati USA will not reimburse the Customer for any portion of the price of goods purchased, the cost of shipping, taxes, customs or any other fee on orders undelivered due to recipient refusal.
INTERNATIONAL SHIPMENTS
INVALID SHIPPING ADDRESS
We are unable to ship domestically and / or internationally to P.O./APO/FPO boxes.
Duty, VAT And Other Fees
Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that our e-commerce partner supports. Check your local customs authority website for the latest updates on Value Added Tax (VAT) rates, customs tariffs and other fees. Katin USA, holds no responsibility for fees that are subjected by international authorities.
RISK OF LOSS
All products purchased from the website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Katin USA. Title to the products purchased on the website, as well as the risk of loss for such products, passes to you when Katin USA Inc, delivers these items to the carrier.
INTERNATIONAL RETURNS
We do not currently accept online returns and exchanges internationally. If you purchase from our katinusa.com/fr-fr site, please contact shopfr@katinusa.com to process your return. For further information, please contact shop@katinusa.com.
