Returns & Exchanges

Changed your mind? For up to 30 days, we’ll gladly accept unworn, unwashed, or defective merchandise purchased on for return or exchange. If you are shopping for a gift this holiday season, we will accept returns for gifts that did not quite work out until January 16th, 2023. Just contact

If you wish to return or exchange an item(s), please click the 'start a return' button below. You will need to provide your order number/email and Katin will then email you a return shipping label to mail back the item(s) free of charge. 

We do not refund for e-gift cards.

Keep in mind that exchanges are handled as returns. Once you email us your order number, feel free to purchase your new desired item(s) from our website at any time.

Once we receive the item(s) within the allotted 30 days, we will then refund your original form of payment. We cannot refund a different form of payment. We do not refund for shipping costs. If you return your items after the 30-day limit we may be able to offer you Katin web-store credit.  

See the Returns & Exchanges policy from our website for more details -

Customer Service Hours:

Monday - Friday
9:00AM to 5:00PM PST