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Returns & Exchanges

Changed your mind? For up to 30 days, we’ll gladly accept unworn, unwashed, or defective merchandise purchased on katinusa.com for return or exchange. If you wish to return or exchange an item(s), email shop@katinusa.com with your order number/ proof of purchase and the item you wish to return/exchange. Katin will then email you a return shipping label to mail back the item(s) free of charge.

Keep in mind that exchanges are handled as returns. Once you email us your order number, feel free to purchase your new desired item(s) from our website at any time.

Once we receive the item(s) within the allotted 30 days, we will then refund your original form of payment. We do not refund for shipping costs. If you return your items after the 30-day limit we may be able to offer you Katin web-store credit.  

 See the Returns & Exchanges policy from our website for more details - http://www.katinusa.com/pages/shop-info

 

Customer Service Hours:

Monday - Friday
9:00AM to 5:00PM PST