Returns & Exchanges

Changed your mind? For up to 30 days, we’ll gladly accept unworn, unwashed, or defective merchandise purchased on katinusa.com for return or exchange. If you wish to return or exchange an item(s), email shop@katinusa.com with your order number and the item you wish to return/exchange. Katin will then email you a return shipping label to mail back the item(s) free of charge.

Keep in mind that returns are handled as exchanges. Once you email us your order number, feel free to purchase your new desired item(s) from our website at any time.

 

See the Returns & Exchanges policy from our website for more details - http://www.katinusa.com/pages/shop-info

 

Customer Service Hours:
Monday - Friday
9:00AM to 5:00PM PST