The Katin USA Guarantee
At Katin USA we guarantee the quality and workmanship of the products we sell and we want your complete satisfaction. If for any reason you are not satisfied with our products or services, please contact us so that we may resolve the issue to your satisfaction.
We hope that you never have to return any of our products, but if you do here are a few things to keep in mind. When your order arrives, check all packages for damage or missing items. If there is anything damaged or you are missing products that your packing slip states should be there, make a note of them. Call our Customer Service Center at 1-310-603-6534 and we will be happy to resolve the matter. Please have your Customer number available when you call.
We make every attempt to present accurate information on our site and we correct any errors as we identify them. However, changes in descriptions, images, availability, and prices may occur. You may verify product information by contacting us at 1-310-603-6534